Associate Account Manager, SMB

Chicagoonsitemanager$38K – $48K

Posted today · via Workday

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About this role

About The Opportunity As an Associate in the Restaurant Success team, you will play a pivotal role in supporting and nurturing relationships with restaurants within the SMB organization. Your primary responsibility will be managing an assigned book of business, with a focus on retention and engagement. You will serve as the key contact for restaurants, working to resolve issues, improve satisfaction, and drive long-term partnerships. The Impact You Will Make Prevent merchant attrition through communicating with merchants who want to cancel by solving their underlying issues and handling objections to keep them live on the platform. Management of paused accounts in your book of business - quickly resolving their issues and getting them back live for order taking.…

Read the full description on Grubhub Holdings's site →

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reqspace match rubric

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Skills match

For this role: teams

Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Chicago. We weight your proximity and willingness to relocate.

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Skills in this role

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