Technical Support - Colombia Bogota

Bogotáonsite

Posted 3mo ago · via Recruitee

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About this role

Provide comprehensive technical support services to the Client’s internal customers and service providers. · Assess reported issues and work directly with Client’s service providers for escalation and timely issue resolution. · Effectively communicate with Deskside Supervisor regarding asset management and break/fix processes. · Effectively communicate with the Deskside Supervisor regarding any Help Desk related issues or processes. Provide setup and support services for conference rooms. · Follow established Asset Management processes · Report any potential problem cases to the Deskside Manager. (Build a “proactive” environment) · Perform IMAC-related tasks as assigned. · Effectively consult with the Deskside Manager on any cases where high-level technical support is needed.…

Read the full description on GSB Solutions's site →

What we'd score you on

reqspace match rubric

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Skills match

For this role: replicate

Level fit

We check your title trajectory against the seniority signal of the role.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Bogotá. We weight your proximity and willingness to relocate.

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Skills in this role

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replicate