Customer Support Specialist
US - VAonsitemid
Posted today · via Workday
About this role
Job Family : Operational Effectiveness Consulting Travel Required : Up to 10% Clearance Required : Active Top Secret (TS) What You Will Do : The Customer Support Specialist delivers first-line customer assistance by acknowledging, triaging, and resolving common service requests using approved workflows and knowledge base resources. This role escalates complex issues with detailed documentation and supports customer satisfaction surveys and feedback collection activities.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: outreach
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in US - VA. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
outreach
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