Help Desk Technician

The Opportunity Performs all help desk analyst functions according to established policies and procedures. Field calls and emails from attorneys, managers and staff and solves or escalates to the appropriate support group. Ability to effectively handle all types of personalities with professionalism at all times. Responsibilities: Receives and responds professionally and courteously to inbound calls and email requests for assistance from users needing assistance with hardware, software, networking, and other computer related technologies. Effectively documents all support requests and, if necessary, escalates to appropriate support group and or individual. Monitors progress through resolution. Analyzes and resolves problems, as well as documents resolutions in ticket tracking system.…