Technical Customer Support Engineer
remotemid$80K – $175K
via Ashby
About this role
WHAT ARE WE LOOKING FOR?
We’re hiring a Technical Support Engineer to help our top customers solve the hardest technical problems in apps built on Hercules. You will handle complex debugging, provide architecture guidance, and unblock high-value users fast.
You should be:
- Strong technically: you can reason about full-stack systems and debug unfamiliar code quickly.
- Customer-oriented: clear communicator who can translate complexity into next steps.
- Fast and thorough: you triage efficiently, reproduce issues, and drive to resolution.
- Product-minded: you turn recurring issues into fixes, docs, and automation.
WHAT WILL YOU LEAD?
- Own escalations: take the most technical support tickets and unblock users quickly…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: typescript
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
typescript