Customer support specialist - AI Assisted
remotemid$10K – $36K
via Ashby
About this role
Join Hire Hangar and work with fast-growing global companies while building a long-term career.
CUSTOMER SUPPORT SPECIALIST - AI ASSISTED
LOCATION: REMOTE. US TIME ZONE
THE ROLE
WE’RE LOOKING FOR A RELIABLE AND DETAIL ORIENTED CUSTOMER SUPPORT AGENT TO HELP MANAGE
SUPPORT TICKETS FOR A VARIETY OF ECOMMERCE BRANDS. YOU’LL BE USING AI POWERED
PLATFORMS TO REVIEW, REFINE AND APPROVE SUGGESTED RESPONSES BEFORE SENDING THEM TO
CUSTOMERS. MOST TICKETS INVOLVE ORDER UPDATE, RETURN, PRODUCT QUESTIONS AND SHIPPING ISSUES.
WHY THIS ROLE IS EXCITING
THIS IS MORE THAN A SUPPORT ROLE, IT’S A CHANCE TO BUILD IN-DEMAND AI SKILLS. YOU’LL LEARN HOW TO
WORK HANDS-ON WITH AI TOOLS, UNDERSTAND WHERE AUTOMATION EXCELS AND WHERE HUMANS ARE…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included