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HR OneSaranac Matt Brewing Company

Customer Experience Manager

Uticaonsitemanager$60K – $75K

Posted 4w ago · via Workable

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About this role

Customer Experience Manager FX Matt Saranac Brewing Co. is seeking a dynamic and customer-focused Customer Experience Manager to join our team. The ideal candidate will be responsible for designing and implementing strategies to improve the overall customer experience and ensuring customer satisfaction. This role requires collaboration across departments to align customer service processes and deliver exceptional service that meets and exceeds customer expectations. We will work as one team to create an experience where our customers will leave having had a great time and knowing that we make world-class, award-winning products. Key Responsibilities: Develop and execute customer experience strategies that enhance customer satisfaction.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: go, teams

2

Level fit

This role is manager-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Utica. We weight your proximity and willingness to relocate.

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Skills in this role

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