Consumer Experience Lead - Illinois Medicaid
Remote Illinoisremotesenior
Posted today · via Workday
About this role
Become a part of our caring community The Consumer Experience Lead ensures optimized interaction between a company and members. The Consumer Experience Lead works on problems of diverse scope and complexity ranging from moderate to substantial. The Consumer Experience Lead may leverage voice of the customer, NPSt, root cause, telling the story, call listening, member experience design, elimination and recognition of friction points, identifying automation/optimization opportunities, empower others in the organization to speak up and voice opportunities to improve the member experience. Advises executives to develop functional strategies (often segment specific) on matters of significance.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: segment, hipaa
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
segmenthipaa
More at Humana
- View →VP, Chief Procurement OfficerRemote Nationwide
- View →Counsel, General Corporate and M&ALouisville, KY
- View →Onsite Care Coordination NurseRemote Texas
- View →Lead, Digital Performance MediaRemote Kentucky
- View →Associate Actuary, Analytics/ForecastingRemote Nationwide
- View →Consumer Service Operations ProfessionalRemote Nationwide