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iA American Warranty, L.P.

VSC Claims Support Agent

Austinonsite

Posted 3mo ago · via Workday

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About this role

Job Description iA American Warranty Group is seeking a dynamic Claims Support Agent to assist with claims handling. Your Day to Day Resolve disputes and conflict with inbound caller -taking escalation calls Answering customer service related calls from inbound callers including contract holders, and repair shops. Initiating the claim based on contract holder information being provided. Providing the contract holder with the appropriate direction as to the procedure and the next steps of the claim process, and identifying any questions or concerns from the caller. Research the contract and provide pertinent information for claim eligibility based on contract verbiage, and to ensure that the contract term is valid, and that the concern is a covered component .…

Read the full description on iA American Warranty, L.P.'s site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

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2

Level fit

We check your title trajectory against the seniority signal of the role.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Austin. We weight your proximity and willingness to relocate.

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Skills in this role

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