Director, SCANA Energy Customer Care
Georgia Remoteremotedirector$127K – $204K
Posted 5 days ago · via Workday
About this role
Job Summary: The Director of SCANA Energy Customer Care provides strategic and operational leadership and direction to a team of managers and senior professional-level employees within the Solutions Center (in-house call center.) This leader oversees a high-volume, multi-functional customer care operation that includes customer service, retention, renewal, and back-office support teams. This role is accountable for end-to-end performance across the customer servicing lifecycle, including customer satisfaction, complaint rates, retention, and cost-to-serve with a strong emphasis on building a deep, high-performing leadership bench that can scale with SCANA Energy’s growth and evolving customer needs.…
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reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
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2
Level fit
This role is director-level. We check your trajectory against it.
3
Domain experience
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4
Recency
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5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
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teamsmaven