ILIAS Federal Solutions IncCustomer Support

Customer Support Manager

Diegemonsitemanager

via Personio

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About this role

Opportunity We are looking for a proactive and customer-focused Customer Support Manager to join our team. In this role, you will act as the primary operational point of contact for our customers, ensuring the successful delivery of support services, upgrades, and change requests related to our software solutions. You will play a key role in driving customer satisfaction, coordinating cross-functional teams, managing service delivery, and ensuring projects are delivered on time, within scope, and within budget. This is an excellent opportunity for someone who combines strong project management skills with a passion for customer success and operational excellence.…

Read the full description on ILIAS Federal Solutions Inc's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: jira, teams

Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Diegem. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

jirateams