Immediate Response Recruitment LTDInformation Technology

Regional Team Leader - Call Centre

Birminghamonsite

Posted 89mo ago · via Smartrecruiters

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About this role

Regional Team Leader To effectively manage one of four Operational circuit teams to achieve agreed service level performance. To utilise Driver resource capacity on the most cost effective basis possible. To ensure all my clients operational facilities are effectively utilised and supported. To ensure the Operations team is utilised effectively. To evaluate existing practices and continually improve performance. Main Responsibilities The Regional Team Leader is a member of the Operations Management Team reporting into the Operations Manager - Core Duties : Ensure the regional team you are responsible for is appropriately resourced both internally/externally, structured and led to deliver service levels to the agreed levels.…

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What we'd score you on

reqspace match rubric

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Skills match

For this role: teams

Level fit

We check your title trajectory against the seniority signal of the role.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Birmingham. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

teams

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