Life Moments Remediation Lead - 6 months fixed term contract

Sydneyonsitesenior

Posted today · via Workday

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About this role

Deliver Fair Outcomes for Customers At ING, customer outcomes are at the heart of everything we do. As part of our new Life Moments Transformation Program, we're strengthening our approach to supporting customers through complex life events and ensuring impacted customers receive fair, timely and consistent outcomes. We're seeking a Customer Remediation Lead to lead the end-to-end remediation stream within the program. This 6 months fixed term contract role has been established to ensure remediation activities are designed and executed effectively, meeting both customer expectations and regulatory requirements. Working across multiple teams, you'll help deliver outcomes that are fair, transparent and sustainable.…

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