Manager, Contact Center Operations
United States - RemoteRemote (US)manager$67K – $124K
Posted 2 days ago · via Workday
About this role
Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. Responsible for managing, organizing, and coordinating outbound and/or inbound call center programs. Serve as liaison between clients, internal resources/departments, and outside vendors. The Regional Call Center Manager, in collaboration with the Business Unit Director, must ensure that agreed client objectives are met or exceeded in a manner that is fiscally responsible for both the client and Ashfield. Directly or through supervisory staff, manage team(s) of Healthcare Communicators and/or Licensed Healthcare Communicators.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: rest, hipaa
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
resthipaa
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