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Innovation Team

Managed Services Delivery Manager

Riyadhonsitemanager

Posted 1w ago · via Workable

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About this role

Role Overview Build the infrastructure - establish the governance, tooling, and process foundation for how recurring engagements will be mobilized, monitored, and billed going forward. Run what already exists - take direct ownership of currently live T&M and Managed Services engagements so that delivery continuity, SLA attainment, and billing are not disrupted while the infrastructure is being built. Key Responsibilities A. Infrastructure Build Stand up the SLA definition and agreement process for new Operational Managed Services engagements - aligned to ISO/IEC 20000-1 categories (availability, response time, resolution time, quality/output) in lines with the terms negotiated with clients that safeguard the company’s interest.…

Read the full description on Innovation Team's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: sigma, jira

2

Level fit

This role is manager-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Riyadh. We weight your proximity and willingness to relocate.

Score yourself on this role.
Free · no card · written explanation included
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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

sigmajira

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