Client Service Specialist
Norfolkonsitemid
Posted today · via Workday
About this role
Primary Responsibilities: Deliver exceptional service and resolve customer issues effectively via phone and email interactions. Receive and process client level requests and forms; reviewing for accuracy and quickly resolving issues with participants as they arise. Handling and de-escalating challenging industry questions while maintaining professionalism and composure. Assist participants with technical issues regarding the website, app or our forms. Review and update internal processes based on client feedback. Keen attention to detail in managing client information, processing requests, and ensuring accuracy in all interactions. Keep up to date with the changing landscape of the industry through scheduled webinars, trainings and team meetings.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Norfolk. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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