Help Desk Technician
Urbandaleonsite
Posted today · via Workday
About this role
Job Summary: This position will serve as an escalation point for Tier 1 support and is responsible for resolving more complex technical issues across Integrity. This role partners closely with end users, Tier 1 technicians, and senior IT teams to deliver reliable, high-quality support while contributing to process improvement and knowledge sharing. Responsibilities Provide Tier 2 support for end-user hardware, software, and application issues, including escalations from Tier 1. Diagnose and resolve moderately complex to complex workstation, operating system, and peripheral issues. Serve as a technical resource and mentor to Tier 1 Support team. Manage user accounts, permissions, and access within Active Directory and Microsoft 365.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Urbandale. We weight your proximity and willingness to relocate.
Score yourself on this role.
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Skills in this role
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