Support Facilitator
Jakartaonsite
via Greenhouse
About this role
Profile Summary
To ensure customer satisfaction by triaging support requests, facilitating rapid responses, ensuring requests contain sufficient detail and managing the support queue and backlog.
Key Responsibilities
Provide immediate response to customer support inquiries via phone or iService (the TrakCare ticketing system)
Ensure iService tickets contain sufficient information and detail for second line support to work with, according to the minimum datasets laid out
Where possible, provide immediate resolution to support inquiries. Alternatively, triage the inquiry and determine the best person to pass it to
Develop and maintain a set of Standard Operating Procedures for responding to common and/or repeatable inquiries…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Jakarta. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included