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IQVIA

Tier 1 Helpdesk Support (English-Speaking) Remote (Fixed-Term, 6 Months)

Madridonsite

Posted 2 days ago · via Workday

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About this role

Join us on our exciting journey! We are building an amazing team of English-speaking Helpdesk professionals to join our Madrid Production Hub on a 6-month contract and provide Tier 1 support. Diversity is our way of life! Functions: Identify requests being provided by end users. Categorize and record reported queries and provide solutions Support problem identification Process user account creation, modification, and deactivation. Perform identity verification and entitlement validation prior to executing requests. Maintain and update user access across systems such as directory services, applications, and client platforms. Ensure all access provisioning complies with least privilege principles and client security requirements.…

Read the full description on IQVIA's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: spark

2

Level fit

We check your title trajectory against the seniority signal of the role.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Madrid. We weight your proximity and willingness to relocate.

Score yourself on this role.
Free · no card · written explanation included
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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

spark

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