Supervisor, Credit & Collections

Provide day-to-day supervision of the Credit & Collections team and support the execution of collection strategies to minimize accounts receivable exposure. Oversee daily collection activities, store transfers, payment services processes, account reconciliations, and customer issue resolution. Partner with internal stakeholders and the Hyderabad support team to ensure accurate and timely processing of AR transactions. Monitor team performance, ensure adherence to established policies and procedures, and identify opportunities for process improvements. This position sits within our Atlanta based Global Support Center with an expectation to be onsite 4 days per week. RESPONSIBILITIES Supervise daily collection activities and ensure timely follow-up on delinquent franchise accounts.…