Customer Experience Specialist

Nasr Cityonsitemid

Posted 3w ago · via Workable

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About this role

About iSchool iSchool is a leading EdTech company helping students develop future-ready technology skills. We're looking for a Customer Excellence Specialist who is passionate about creating a smooth and enjoyable customer experience through our website and chatbot. Job Summary As a Customer Excellence Specialist, you'll be responsible for making sure our website chatbot is working smoothly and providing customers with the right information. You'll regularly test chatbot conversations, identify areas for improvement, and work with different teams to make the customer journey as simple and effective as possible. If you enjoy solving problems, analyzing customer behavior, and improving digital experiences, we'd love to hear from you.…

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Level fit

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Domain experience

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Recency

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Location fit

This role is based in Nasr City. We weight your proximity and willingness to relocate.

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