IT Service Center Senior Associate
Makati Cityonsitesenior
Posted 2w ago · via Workday
About this role
Let’s be #BrilliantTogether Overview: The IT Service Center Senior Associate provides first-level IT support to employees across the US, EMEA, and APAC regions. This role requires a customer-focused professional with strong technical, communication, and problem-solving skills who can independently resolve IT issues through phone, chat, ticketing systems, remote support, and in-person interactions while delivering excellent customer service. Responsibilities: Act as the primary point of contact and "Face of IT" , delivering exceptional customer support to employees across global locations. Provide Tier 1 IT support for incidents and service requests through phone, chat, tickets, remote support, and in-person assistance.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: jira, teams
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Makati City. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
jirateams