Customer Service Representative
Bostononsitemid$73K – $83K
Posted 111mo ago · via Smartrecruiters
About this role
· Answer and process incoming calls in an efficient, effective, and courteous manner, following instructions and procedures necessary for answering, handling, and dispatching, paging such messages according to the information and procedures of each customer account and according tgo MSI standards. · Adhere to all client policies and procedures, including but not limited to, attendance and promptness. · Serve as a resource to less experienced staff; assist in training new hires · Respond to requests for direct dial numbers, department numbers, physician on-call status and department functions utilizing an automated computerized system. · Process calls for foreign languages and TTY following the customer instructions to ensure proper billing.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: less
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Boston. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
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