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Jci

Director, Customer Experience & Quality - China

JCI HQ Shanghaionsitedirector

Posted yesterday · via Workday

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About this role

Job Description Summary The Director, Customer Experience & Quality – China is responsible for leading quality management and customer experience initiatives for a key business line in China. This role drives the development and execution of quality programs aligned with customer needs, ensuring product performance, reliability, and service delivery meet both internal standards and external expectations. The role partners closely with program management, engineering, and supplier quality teams to build a robust quality system, enhance customer satisfaction, and support sustainable business growth. Key Responsibilities 1.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: sigma, teams

2

Level fit

This role is director-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in JCI HQ Shanghai. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

sigmateams

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