Senior Manager, Customer Success Operations
Remote USARemote (US)manager$145K – $160K
Posted 2w ago · via Workday
About this role
Job Description: JD Power is seeking a Senior Manager, Customer Success Operations to serve as the senior architect of our CS operational infrastructure and the operational engine behind our renewal and retention motion. This is a high-scope, high-accountability role for an experienced CS Ops leader who understands that NRR and GRR are not just relationship metrics — they are the product of well-designed workflows, enforced data standards, proactive playbook execution, and a technology stack configured to surface risk before it becomes churn. This senior role focused on the Customer Success organization and the post-sale revenue motion.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
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2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
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teams
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