Associate Technical Account Advisor - TAM/ITIL/Account Management/Customer Success

Scope: Core responsibilities to include maintain the system health, reviewing customer SLAs and conducting review meeting with customers, keeping a track of customer consumption and reporting to both internal and external stakeholders, contribute towards renewals and prevent customer attrition. What you’ll do: Own a portfolio of enterprise customers. Understand the customer operational needs, technical challenges and develop plans to address them. Ensure adherence to SaaS policies and procedures. Drive overall service delivery to success by keeping a balance between customer’s expectations and delivery realities. Provide customer escalation management for service issues and involve internal departments as required.…