GIRC Lead

The GIRC Lead plays a dual role as both a technical escalation point and a leader for a team of GIRC Analysts. The role ensures the quality and consistency of monitoring and response activities across networking, systems, and cybersecurity. This person leads day-to-day shift operations, coordinates task distribution, supports junior analysts, and ensures alignment with SLAs and internal standards. What You'll Do : Provide support to the client’s specific environment, networks, systems, backups, etc. Assisting team members in resolving incidents as per the defined processes Troubleshoot and resolve technical problems through phone, email, or ticketing systems. Collaborate with team members to improve internal processes and documentation.…