Customer Service Team Lead
Dubaionsitesenior
Posted 5 days ago · via Workday
About this role
SUMMARY OF THE ROLE As a customer service Team Lead, you will lead the customer service team by developing their skills while ensuring smooth, accurate order handling across all customer and sales interactions. You will improve our service experience by monitoring deliveries, giving clear timelines, resolving critical issues quickly, and driving improvements that create a standout customer experience. In this job role, you will report to the Operations Manager and will be based in Al Quoz Industrial Area 3, Dubai, U.A.E. Responsibilities: Lead team development by guiding members and ensuring they stay skilled, engaged, and ready for Jotun’s current and future needs. Supervise customer service operations by providing expertise , support, and direction to achieve departmental goals.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Dubai. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included