Call Center Manager - Outpatient Pharmacy

Lenexaonsitemanager

Posted yesterday · via Workday

About this role

Position Title Call Center Manager - Outpatient Pharmacy Days - Full Time Southlake Campus Position Summary / Career Interest: The Outpatient Pharmacy Call Center Manager oversees the operations and provides leadership to a team of call center representatives that support the Outpatient Pharmacy Call Center at The University of Kansas Health System. The manager is responsible for daily operations, call center performance, and support of frontline staff. Responsibilities will include leading regular check-ins with staff, completing performance reviews, interviewing and hiring, as well as other HR-related tasks. They will support scheduling, shift assignments, timecards, and the evaluation and adjustment of staffing coverage.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

We compare your skills against the role requirements.

2

Level fit

This role is manager-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Lenexa. We weight your proximity and willingness to relocate.

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