Customer Service Representative - Medical Technology (45 minutes from Grand Rapids, MI)

Customer Service Representative The Customer Service Representative receives and processes service calls from DOA and Therapeutic customers and serves as the end-to-end point of contact for these customers. The CSR is responsible for inbound phone and email questions regarding lab results, specimen processing and the drug testing process. They will assist with new customer onboarding and ramping up of new accounts. Additionally, they handle service requests and changes and act as the customer's focal point to maintain strong customer relationships. The CSR is expected to collaborate with their team of Customer Service Representatives to meet overall call center objectives and enhance the customer service experience while working to exceed all customers' expectations.…