Customer Experience Agent
El Maadionsite
Posted 4w ago · via Teamtailor
About this role
Role Brief: You’ll need to collect and analyze information from customers to offer the best resolution, you’ll support our customers via phone and handle disconnection issues and offline tasks alongside Covering operational outbreaks, Resolving and coordinating customer support requests. What you will be working on here in Koinz: Managing Customer inquiries, through emails and chats and delivering superior customer experience by providing product information, solving problems, and processing orders. Demonstrating exemplary customer service skills in every interaction and ensuring timely, one-contact resolution with customers. Managing merchant's inquiries and live orders operations. Effectively de-escalate customer issues using empathy and conflict resolution skills.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in El Maadi. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams