Senior Support Engineer
remotesenior$180K – $250K
via Ashby
About this role
About LanceDB
LanceDB is a high-performance, open-source, cloud-native database built for multimodal workflows. From vector search at multi-billion scale to real-time retrieval, feature engineering, and analytics across large-scale datasets, LanceDB powers AI data infrastructure.
We’re looking for a hands-on, technically strong Support Engineer who will be the bridge between our engineering team and enterprise users of LanceDB, helping our customers debug distributed databases built in Rust.
YOUR ROLE
- As one of the early team members, build our support infrastructure and practices while handling customer cases:
- Develop and maintain knowledge-base articles, runbooks, and support tooling that document common issues, best practices, deployment patterns, and performance tuning.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: python, rust, shell, aws, azure…
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
pythonrustshellawsazuregcpkubernetesserverlessgrafanaprometheusopentelemetrypandasteams