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LastminutecomCustomer Service

WFM Real-Time Specialist

Bengaluruonsitemid

Posted yesterday · via Smartrecruiters

About this role

About At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world. The WFM Real-Time Specialist will be responsible for the day-to-day execution of service level strategies. While the primary focus is on Intraday Management and Real-Time monitoring, the role also contributes to Short-term Planning. This position is pivotal in ensuring our Bangalore operations maintain optimal staffing levels, including the critical coordination of agent transport and shift adherence. This an In office model.…

Read the full description on Lastminutecom's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: erlang, teams

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Bengaluru. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

erlangteams

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