LaundryheapCustomer Operations

Customer Support (Escalations)

Bengaluruonsite

Posted yesterday · via Workable

See if I'm a fit →Tailor my resume for this role →Apply on Workable ↗

About this role

Do you enjoy solving complex problems, making confident decisions, and delivering exceptional customer experiences? Are you someone who remains calm under pressure and enjoys finding solutions that make a real difference? At Laundryheap, we're looking for a Customer Support Associate to join our global Customer Operations team. In this role, you'll handle our most complex customer cases, investigate issues, collaborate with multiple teams, and ensure every customer receives a fair and timely resolution. Every interaction is an opportunity to strengthen customer trust, improve our service, and contribute to the continued growth of one of the world's fastest-growing on-demand logistics companies.…

Read the full description on Laundryheap's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: teams

Level fit

We check your title trajectory against the seniority signal of the role.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Bengaluru. We weight your proximity and willingness to relocate.

Score yourself on this role.

Free · no card · written explanation included

See if I'm a fit →

Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

teams

More at Laundryheap

See all open jobs at Laundryheap →