Problem Manager, Senior

The Senior Problem Manager plays a vital role within the Product Technology Group by reinforcing best practices while mitigating risks of introducing new technology services. As part of the Change Management Team you will ensure changes are appropriately and accurately logged, reviewed and approved, while maintaining and enforcing the processes and procedures that govern ITSM Change Management . The Change Manager will interact with and drive communication and planning across Leadership, Project, Business, Compliance and Technical teams. As a partner to the Problem Management team, you will support the Problem Management process by advising on documentation requirements, process expectations and best practices as needed.…