Customer Support Engineer
BGR Sofia Hybridhybridmid
Posted 3w ago · via Workday
About this role
A Day in the Life of the Customer Support Engineer: • Provide timely answers to customers technical inquiries over email and phone; • Develop strong relationships with customers and partners through daily interactions; • Help customers get most of the products; • Ensure that all customer contacts are handled in an efficient, effective and customer-centric way; • Execute specific platform and software configurations; • Generate various reports; • Monitor applications performance via dedicated tools; • Maintain up to date knowledge of the tools and services provided by the company. Write detailed descriptions of the investigations/actions performed; • Escalate complex inquires to peers and management. • Work on shifts.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in BGR Sofia Hybrid. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams
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