L2 Support Engineer (Telecom)

Lisbonremotemid

Posted today · via Smartrecruiters

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About this role

About An enterprise client, a leading provider of Telecom analytics for roaming, security and risk management and end-to-end domestic and roaming testing solutions is looking to partner with a proficient L2 Support Engineer to join a dynamic customer support team. Delve deep into product functionalities to address intricate product queries. Cultivate a broad understanding of the product codebase. Perform Level 3 analysis, troubleshooting, and resolution of customer service requests (CSRs). Scrutinize product logs, draw parallels with code, and pinpoint problems at the L2 level. Adhere to stipulated protocols for escalating issues to the engineering team. Craft patches or hot-fixes in tandem with the backend engineering function, when required.…

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What we'd score you on

reqspace match rubric

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Skills match

For this role: java, perl, shell

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

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Location fit

This role is remote-eligible — we factor in your stated location and time-zone overlap.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

javaperlshell

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