Customer Support Agent

BE Brussels - Cantersteen 47onsite

Posted today · via Workday

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About this role

Job Summary: Location: Brussels Division: International Ticketing, Customer Service Line Manager: Fan Support Manager Contract Terms: Full Time 38 hours per week THE TEAM The team provides support to fans and customers regarding ticket purchases, order management, event access, and related inquiries. The team ensures quality customer experience by resolving issues efficiently, answering questions, and acting as a point of contact between customers and event organizers. THE JOB As a Customer Support Agent, you will be the first point of contact for Ticketmaster Belgium customers and fans. You will assist customers with questions related to tickets, events, accounts, and payments while ensuring excellent customer experience.…

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What we'd score you on

reqspace match rubric

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Skills match

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Level fit

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Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in BE Brussels - Cantersteen 47. We weight your proximity and willingness to relocate.

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Skills in this role

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