Asset Protection Agent

What You Will Do • Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs. • Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives. • Deliver SMART customer service and ensure associates have the resources to do the same. • Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas. • Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations. • Conduct external theft apprehensions and interviews in accordance with laws and company policy. • Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.…