Lead Logistics CX & Operations Senior Specialist

Job Purpose • Ensure smooth and reliable execution of shipments by adhering to standard processes and customer-specific requirements, while meeting service level agreements and performance targets. • The role acts as a key customer contact, builds deep understanding of customer needs, and contributes to continuous improvement and digital transformation initiatives through proactive collaboration and operational excellence • Take on additional accountability beyond day-to-day operational activities. • Served as the focal point for cross-support business activities across the APA region (NEA, OCE, SEA, and MEK), facilitating seamless cross-area communication and ensuring successful business outcome delivery. Key responsibilities • Meet relevant SLAs and customer-specific KPIs consistently.…