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Maersk Logistics & Services Peru

Process Expert - Inbound calling

IN - Chennaionsite

Posted today · via Workday

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About this role

Inbound Calling CEM Team - Job Summary Handle inbound customer calls professionally and provide timely support for shipment, documentation, and logistics-related queries. Resolve customer concerns, investigate issues, and coordinate with internal teams to ensure prompt resolution. Deliver a positive customer experience by maintaining high service quality and communication standards. Accurately document customer interactions, update systems, and follow established operational procedures. Meet productivity, quality, and customer satisfaction targets while identifying opportunities for process improvements. Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

We check your title trajectory against the seniority signal of the role.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in IN - Chennai. We weight your proximity and willingness to relocate.

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Skills in this role

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