Air Import Agent

Responsible for the efficient handling of international air import shipments, ensuring high service quality, operational excellence, and customer satisfaction. The role requires close collaboration with customers, overseas offices, carriers, and internal stakeholders while maintaining compliance with company procedures and performance targets. Key Responsibilities ​ Manage and coordinate daily air freight import shipments from arrival through final delivery. Monitor shipment status and ensure timely execution of all operational activities. Communicate proactively with customers, overseas offices, airlines, service providers, and internal departments in both German and English. Ensure compliance with internal processes, customer requirements, and industry regulations.…