Bilingual Contact Center Representative

Here's the Deal The contact center representative will contribute to building great customer experience moments by providing a world-class service via inbound and outbound calls. The representative will own the resolution of last-mile delivery problems, assuring customer satisfaction throughout this phase of the logistics journey. This is a great opportunity for individuals who enjoy working in a collaborative team environment, have strong verbal and written communication skills, can build genuine connections with customers, and are passionate about customer experience. Key Responsibilities: Provide world-class customer experience via inbound and outbound calls. Resolve last mile delivery logistics problems, assuring customer satisfaction.…