CX Team Leader

Chinaonsite

Posted today · via Workday

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About this role

The Team Leader is responsible for leading day-to-day operational delivery within the Customer Experience / 4PL Operations team. This role acts as the first-level operational escalation point, process SME, and team coach to ensure service quality, customer satisfaction, operational readiness, and continuous improvement. The role is expected to support complex customer cases, guide team members in daily execution, monitor workload and service risks, and drive process standardization and knowledge development across the team. This role is not only an experienced individual contributor, but also a team-level operational leader who helps ensure stable service delivery, strong customer experience, and continuous team capability development.…

Read the full description on Maersk Logistics & Services USA's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: teams

Level fit

We check your title trajectory against the seniority signal of the role.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in China. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

teams

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