MGF Quality Assurance Analyst

MX - Mexico Cityonsitemid

Posted today · via Workday

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About this role

The Quality Assurance Analyst plays a key role in ensuring world-class customer experience within the Lowe’s Last Mile contact center operation. Through interaction monitoring, auditing, and data analysis, this role identifies process-level and individual-level improvement opportunities, gathers actionable insights, and presents findings to leadership. It is well suited to individuals who are customer- and process-oriented, possess strong analytical skills, and have a passion for solving complex problems and driving continuous improvement. Job Purpose The Quality Assurance Analyst plays a key role in ensuring world-class customer experience within the Lowe’s Last Mile contact center operation.…

Read the full description on Maersk Logistics & Services USA's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: monday, teams

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in MX - Mexico City. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

mondayteams

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