Process Expert - Inbound calling

Inbound Calling CEM Team - Job Summary Handle inbound customer calls professionally and provide timely support for shipment, documentation, and logistics-related queries. Resolve customer concerns, investigate issues, and coordinate with internal teams to ensure prompt resolution. Deliver a positive customer experience by maintaining high service quality and communication standards. Accurately document customer interactions, update systems, and follow established operational procedures. Meet productivity, quality, and customer satisfaction targets while identifying opportunities for process improvements. Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment.…