Lead Service Delivery Manager (Breakfix/Field Support Services) - #35058

Quezon Cityonsitemanager

Posted 3w ago · via Workable

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About this role

We are seeking an experienced and highly driven Lead Service Delivery Manager to lead a team in delivering worldclass IT services across global customers. This role is ideal for a strong people leader with deep expertise in IT service delivery, managed services, and customer engagement at senior levels. Key Responsibilities: Leadership & Delivery Management: ➤ Lead and manage a team of Service Delivery Managers to execute all operational and contractual obligations for assigned customers. ➤ Define, plan, track, and manage project deliverables and service targets to ensure successful outcomes. ➤ Oversee multiple concurrent projects at a global scale. Customer & Stakeholder Engagement ➤ Serve as the primary operational point of contact for customers at both strategic and operational levels.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

We compare your skills against the role requirements.

Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Quezon City. We weight your proximity and willingness to relocate.

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