ManualCustomer Experience

Customer Experience Specialist (Hybrid)

Londonhybridmid

Posted 15mo ago · via Recruitee

See if I'm a fit →Tailor my resume for this role →Apply on Recruitee ↗

About this role

This is a rare opportunity to be one of the first members of a new ‘Customer Experience Specialist' role we’re making. We’re offering a new type of experience for our patients and you’ll play an exciting role in helping us build our patient experience tools and processes from scratch. You'll be a key hire that is crucial to the success of MANUAL and the Patient Experience Team over the coming months and beyond. Your goal is to create an experience so good our patients have to tell their friends about us. You'll be the first person our patients speak to and you'll advocate their voice throughout the company. You’re someone who makes things happen despite ambiguity and can calmly handle periods of breakneck scaling and moments of chaos.…

Read the full description on Manual's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: teams

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in London. We weight your proximity and willingness to relocate.

Score yourself on this role.

Free · no card · written explanation included

See if I'm a fit →

Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

teams

More at Manual

See all open jobs at Manual →