Team Leader - Customer Service
Melbourne Central Towers - Level 18onsite
Posted today · via Workday
About this role
Making a difference isn’t just our purpose, it’s what motivates our people every day. For us, work is not about ticking a box. It’s about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives. Here’s how you will make a difference in this role… This role is responsible for successfully managing and leading a team of Customer Service Advisors , managing real-time de mand and driving servi c e, quality and productivity outcomes . As the Team Leader you will be accountable for team performance through the provision of coaching, development and performance management. You will embed consistent customer experience, complaint handling practices and continuous improvement .…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Melbourne Central Towers - Level 18. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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