Risk Operations Specialist
Denveronsitemid$75K – $85K
via Greenhouse
About this role
Risk Operations Specialist
Location: Remote (Must be location in Denver, CO)
A day in the life and how you’ll make an impact:
Handle frontline fraud decisioning to support ongoing business needs
Manage escalations related to Risk decisioning through cross-functional collaboration
Complete Zendesk tickets and written communications related to end users, internal escalations, partnerships or live payments according to relevant prioritization
Communicate with customers via phone around account recovery efforts
Contribute to projects, collaborate with team members on squad tasks, and proactively drive new initiatives
Qualifications:
1+ years of experience within risk, customer experience or payment operations, ideally in the fintech space
1+ years experience working with ZenDesk…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: less, rest, monday, teams
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Denver. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
lessrestmondayteams